Customer Service

At ZWEB.IN, we are dedicated to providing exceptional customer service to ensure your experience on our platform is seamless and satisfactory. This Customer Service Policy outlines how we assist our users and address their concerns.

1. Our Commitment

We are committed to:

• Offering timely and effective assistance for all customer inquiries.
• Resolving issues promptly and professionally.
• Continuously improving our services based on user feedback.

2. Customer Support Channels

You can reach our customer support team through the following channels:

2.1 Email Support:

• Email us at support@zweb.in.
• We aim to respond to all queries within 24-48 business hours.

2.2 Phone Support:

• Call us at +91-9351235500.
• Our phone support is available Monday to Friday, 9:00 AM to 6:00 PM (IST).

2.3 Contact Form:

• Use the contact form available on our website for quick submissions.

2.4 FAQs and Help Center:

• Visit our Help Center to find answers to common questions and step-by-step guides.

3. Service Requests

We assist with the following requests:

3.1 Product Support:

• Guidance on downloading, installing, or using digital products purchased from ZWEB.IN.

3.2 Billing and Payment:

• Assistance with payment issues, invoices, or refunds as per our Refund Policy.

3.3 Technical Issues:

• Resolution of technical problems related to your account, downloads, or platform usage.

3.4 Feedback and Suggestions:

• We welcome your suggestions to improve our products and services.

4. Response Times

Our typical response times are as follows:

• Email Support: 24-48 business hours.
• Phone Support: Immediate during operating hours.
• Technical Escalations: Resolved within 3-5 business days, depending on complexity.

5. User Responsibilities

To help us serve you better, we request users to:

• Provide accurate and detailed information when submitting inquiries.
• Respond promptly to any follow-up questions from our team.
• Use support channels respectfully and professionally.

6. Escalation Process

If you are not satisfied with the initial resolution, you can escalate your concern by:

• Emailing manager@zweb.in.
• Requesting escalation through our phone support line.

Our management team will review and respond to escalated issues within 5 business days.

7. Privacy and Confidentiality

All customer information shared during support interactions is handled with utmost confidentiality and in compliance with our Privacy Policy.

8. Changes to this Policy

ZWEB.IN reserves the right to update this Customer Service Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

For further assistance, please contact us:

• Email: support@zweb.in
• Phone: +91-9351235500
• Address: ZWEB.IN, Shahpura, Rajasthan 311404 INDIA

Effective Date: 01/01/2025